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Order not delivered

emilytimms1505
Joining in

on ‎13-09-2022 14:08

I placed a broadband order on 22.08.22 for a new property I am moving in to. I requested the delivery date to be 12.09.22 which is when I moved in to the property. After receiving the order summary and documents that same day I have not received any further information ie confirmation of delivery date or the contract. I also don’t have an account number so it is extremely difficult to get help from you as you always require that. So having heard nothing and the order not being delivered I am unsure what has happened to my order. I hope someone can help.

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newapollo
Very Insightful Person
Very Insightful Person

on ‎13-09-2022 14:31

Hi @emilytimms1505 

You could try calling the pre-installs team on 0800 052 1734

A member fo the Forum Team might pick this up and check for you, however it may be a couple of days.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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VM-Jon
Forum Team
Forum Team

on ‎14-09-2022 22:30

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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