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Online order made on 2 Jul without any confirmation

coral2812
Joining in

We have made an online order with M125 fibre broadband  on 2 Jul , 2023. 
The self setup package should be delivery on 5 July. But till now, we still didn’t get anything from VM. 
We just get order reference number and pre-contract documents. Other then that we got nothing. We tired to call customer service. But we could not reach anyone as we don’t have customer account number. 



2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi coral2812 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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VM-Jon
Problem sorter

Hi @coral2812 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


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