Ongoing Broadband Dropouts

[Mbarnett87]

For the past 6 months, on a daily basis my broadband connection drops to pre-broadband speeds or dial-up speeds and on occasion dropsout completely.

The equipment is in the open (not in a cupboard) and gets extremely hot. 

I check the service status for my area and it's always green with no issues. 

I've tried to look at the cable, but in a block of flats there are so many and they look okay and not damaged. 

Other residents in my building suffer with the same problem. 

What can I do? 

What should I do? 

Thank you. 

[lotharmat]

Hiya,

Firstly:

What hub is it?

If it is a hub 3 and it is in router mode; are there any red lights showing?

If it is hot it could be overhearing which could cause it to throttle back on processing - which would manifest as as slowdown!

[Mbarnett87]

Hi, thank you for your reply.

It's Hub 3.0. 

It's in router mode. 

It always has a single white/yellow light.

Thanks.

[lotharmat · Accepted solution]

Thanks for this:

Sorry for the questions - trying to narrow it down.

Do the same things happen on an ethernet connection to the hub?

[Mbarnett87]

Ask away.... I'm appreciating the help.

Yes, same on the ethernet connection to the hub.

Thanks.

[lotharmat]

Ok - looks like a broadband issue as opposed to just a wifi issue! Let's have a look at some hub stats!

Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[Mbarnett87]

Cable Modem Status

Item Status Comments

Acquired Downstream Channel (Hz) 

258750000

Locked

Ranged Upstream Channel (Hz) 

60300000

Locked

Provisioning State 

Online

[Mbarnett87]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 258750000 2.2 40 256 qam 16

2 218750000 2.5 40 256 qam 11

3 226750000 2.4 40 256 qam 12

4 234750000 2.4 40 256 qam 13

5 242750000 2.5 40 256 qam 14

6 250750000 2.4 40 256 qam 15

7 266750000 2 40 256 qam 17

8 274750000 1.7 40 256 qam 18

9 282750000 2 40 256 qam 19

[Mbarnett87]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 60300000 44.5 5120 64 qam 5

2 53700000 44 5120 64 qam 6

3 39400000 42.3 5120 64 qam 8

4 46200000 43.3 5120 64 qam 7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 0 0

2 ATDMA 0 0 0 0

3 ATDMA 0 0 0 0

4 ATDMA 0 0 0 0

[Mbarnett87]

General Configuration

Network access 

Allowed

Maximum Number of CPEs 

1

Baseline Privacy 

Enabled

DOCSIS Mode 

Docsis30

Config file 

cmreg-vmdg505-bbt060+voc-b.cm

Primary Downstream Service Flow

SFID 154270

Max Traffic Rate 230000061

Max Traffic Burst 42600

Min Traffic Rate 0

Primary Upstream Service Flow

SFID 154269

Max Traffic Rate 22000061

Max Traffic Burst 42600

Min Traffic Rate 0

Max Concatenated Burst 42600

Scheduling Type BestEffort