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mrlovely
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Message 1 of 8
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On my 14th day of evening broadband loss.

Just wondering if your going to fix this before my bill goes up £50pcm for an upgrade in speed. I'd just quite like to be able to have Internet without daily box timeouts and zero communications from you after 2 weeks.

LS7

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mrlovely
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Message 2 of 8
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Re: On my 14th day of evening broadband loss.

...and back after 90 minutes of constant "No Ranging Response received - T3" , "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4" and reboots.. at least a dozen.

Top stuff.

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Very Insightful Person
Very Insightful Person
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Re: On my 14th day of evening broadband loss.

you could start with

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

and repost them when the internet is down

____________________

Tony
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Tudor
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Re: On my 14th day of evening broadband loss.

What do customer services say about your problem. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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mrlovely
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Message 5 of 8
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Re: On my 14th day of evening broadband loss.

Been submitting network logs since about the 27th of May via complaints. It's T3 and T4 timeouts. There are in excess of 100 other properties in LS7 affected. I was promised on the 4th it would be fixed by 16.25hrs and it was a complicated fault. Others have been told it was planned maintainance and will be resolved by noon tomorrow. We are collecting all the fruity excuses in a big log for OFCOM. 🙂 

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Forum Team
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Message 6 of 8
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Re: On my 14th day of evening broadband loss.

Hello mrlovely,

 

I am very sorry to hear you have an issue with your internet services, I noticed you mentioned you have raised a complaint already, is that correct?

 

Thanks Joe_F

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mrlovely
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Message 7 of 8
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Re: On my 14th day of evening broadband loss.

Yep 🙂 I pasted all the logs in last night's. It's pretty much every night at the same time. Lots of the neighbours are either doing the same or calling. 

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Re: On my 14th day of evening broadband loss.

I am going to send you a private message, If you can reply I can look into this

 

Thanks Joe_F

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