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rikck
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Nowhere to install super hub 3.0

I have VM Broadband, TV, Telephone at home.

I had Tivo installed at home (normal 1960 semi detached).

Line to Tivo enters house at the front into living room with a hole drilled thgrough wall.

Line runs under carpet around the wall into Tivo under TV.

There is no line to plug into Super Hub 3.0 !!!

Upstairs, above living room, there is a VM cable put through the wall (previous occupants) that goes to nothing and is rolled into a big coil under the bed.

I plugged the Super Hub into this.

It works and I have Broadband but I now have a super hub in the middle of the bedroom floor that we have to step over every time, is a pain and we can see lights on it at night. It's really annoying.

How can I get the superhub to be located near the TV & Tivo as I want to run an ethernet cable to the TV & Playstation for gaming but I can not presently.

Do I need another line installed to solve this or is there something I am unaware of?

Please help

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Superuser
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Re: Nowhere to install super hub 3.0

Would need spitter on cable that goes to tivo, you could call customer service and request quick start pack, other option would to request engineer visit this might have a fee
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rikck
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Re: Nowhere to install super hub 3.0

Thanks for replying.

Is that the only way to get a splitter pack, by calling them?

Can it be done through you & you arrange to send me one?

I have tried speaking to the customer team before but have always been left annoyed & frustrated by the length of time it takes to get through to someone & then I have difficulty getting my point & meaning across to the person on the other end of the 'phone who does not understand what I am saying.

Thanks.
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spikey673
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Re: Nowhere to install super hub 3.0

Most of the people on this forum are just like you, normal users.

virgin do reply to people on here but it takes around a week for them to see your post, HOWEVER, they are sooo much better than offshore support, or you could call retentions on 150 (there uk based and will understand)

IF i have helped you, please give me kudos / mark me as helpful, thanks
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Superuser
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Message 5 of 8
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Re: Nowhere to install super hub 3.0

As spikey673 a lot of non-staff helping each other on here, I’m just a regular virginmedia customer
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Forum Team
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Re: Nowhere to install super hub 3.0

Hello rikck,

Thanks for getting in touch Smiley Happy

Sorry to hear about the inconvenient positioning of your Hub! I can see you've called in to get it relocated.

Let us know if we can help with anything else.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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rikck
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Re: Nowhere to install super hub 3.0

I arranged for a virgin media 'technician' to come around today after spending a long time with the retentions department explaining my predicament and explaining in detail that the person moving my super hub would need to instal it somewhere so that the wifi signal can still reach all parts of the house.

The virgin media man that showed up today had been given no details of my call and just turned up with a V6 box.

He moved my router behind my television by splitting the cable.

I I now have an unsightly router on the stand behind my television and the wifi signal does not reach my bedroom.

I tried to explain the problem to the technician and asked if there was anything better he could do and he just said "no" and "I should buy a booster or I can just put it back to where it was".

He knew nothing about the router when asked questions about the lights on it.

He seemed all he wanted to do was get his jobs done as quick as possible so he could go home.

I want this mess sorted out.

I have had to pay for one incompetent person to move the router from somewhere another incompetent person had installed it to a new position between a large plasma screen and a wall which severely reduces the wifi signal.

 

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Superuser
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Message 8 of 8
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Re: Nowhere to install super hub 3.0

Best thing to do would be put hub into modem mode and buy a 3rd party router ( a lot of people use a Asus rt68 ac, not cheap but worth it) or wireless access point, or home plugs with wireless, or combo of home plug and access point this will massively increase range, virginmedia wouldn't cover any of these costs
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