Nowhere to connect cable

[Nanci]

I ordered quick connect broadband.

I was not aware there needs to be. Virgin portal to screw in the round cable to? We don't have one on our walls. There are some old antenna portals but they're in another room.

At the moment I've just plugged the yellow ethernet phone type plug into the modem as this was all that was plugged into our working EE modem.

We are now without internet, is there any way I can get it going?

[carl_pearce]

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@Nanci wrote:

I ordered quick connect broadband.

I was not aware there needs to be. Virgin portal to screw in the round cable to? We don't have one on our walls. There are some old antenna portals but they're in another room.

At the moment I've just plugged the yellow ethernet phone type plug into the modem as this was all that was plugged into our working EE modem.

We are now without internet, is there any way I can get it going?

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That won't work. Do you have a VM / Telewest box on the outside of your home?

If you do try to find a cable that runs into your home from there.

[Kath_P]

Hi Nanci, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there is no where for you to plug your equipment in to. We will need to arrange for an engineer to come and get things installed for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,