Virgin Media Community

[pony1982]

I am moving house after a period of short renovation. When we bought the house, virgin media definitely supported the address, but when i click on the moving home button it says services not available at this address. All the broadband checkers etc also show it as supported. 

is this Covid related perhaps?

thanks

[MikeRobbo]

Maybe the infrastructure is maxed out and a slot may come available when someone closes their account.

[pony1982]

Thanks for the reply. Didn't realise that was a thing. I'm terrified I'm going to be stuck with BT after the house move

[pony1982]

Be good if someone from VM would be able to confirm. Thanks

[Shweby]

Afternoon. I have sent you a private message so we can discuss this further. Look out for the purple envelope in the top right hand corner.

Thanks