Menu
Reply
  • 3
  • 0
  • 0
bobbydigital36
Joining in
305 Views
Message 1 of 5
Flag for a moderator

Not available for me but available for my neighbours?

Hi there,

 

for the past couple of years I have been trying to get away from BT and switch to Virgin Media but when I use the postcode finder, it tells me that VM is not available for my address. Yet changing said address to another number along the road and the service is available. 

 

The post code is the same, just the house number is different.

 

 

0 Kudos
Reply
  • 6.23K
  • 482
  • 1.03K
Tudor
Hero
274 Views
Message 2 of 5
Flag for a moderator

Re: Not available for me but available for my neighbours?

Two things can cause this: 1) over subscribed in your area and 2) no trunking outside your property. You can check this to see if there is a small black box in the pavement outside your house.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
  • 3
  • 0
  • 0
bobbydigital36
Joining in
264 Views
Message 3 of 5
Flag for a moderator

Re: Not available for me but available for my neighbours?

Thanks for the reply.

I live in little flats.  The block next door has the little brown virgin box but I can't see one for my block, will investigate further. 

 

0 Kudos
Reply
  • 6.23K
  • 482
  • 1.03K
Tudor
Hero
248 Views
Message 4 of 5
Flag for a moderator

Re: Not available for me but available for my neighbours?

What floor do you live on? VM will not usually cable above the first floor and there can often be wayleave problems with the freeholder of the property as most flats are leasehold. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
  • 3
  • 0
  • 0
bobbydigital36
Joining in
214 Views
Message 5 of 5
Flag for a moderator

Re: Not available for me but available for my neighbours?

I live on the first floor. Ground and then first.

 

This is the only thing we have on the wall.

The other block has the proper virgin media brown box

https://i.imgur.com/cd40uKc.jpg

There isn't a virgin media box on my block. IMG_20190724_122416522.jpg

0 Kudos
Reply