No working socket

[Hackarin]

Hello,

We have just received our self installation kit, but unfortunately it looks like we do not have a working socket. We don't have one downstairs at all, in fact.

What can we do?

[Tudor · Accepted solution]

Call Customer Services on 0345 454 1111 or wait a day or two for a VM staff member to get to your post.

[Hackarin]

Thank you Tudor. The part of the site that contains the number was not working 🙂 I have no booked an engineer for Thursday to fit me a Virgin outlet.

[Ashleigh_C]

Hi there @Hackarin

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here! 

I'm so sorry that you were unable to complete your self install, are you able to let us know how things are looking after the appointment today?

Thank you.

[Gricej675]

How do I request a hub 5

[Kain_W]

Hi Gricej675, 

Welcome back to the community.

Have you received any email correspondence of a Hub 5 being offered?

Thanks, 

[Gricej675]

No I have not

[Tudor]

The Hub5 is not on general release, it’s by invite only. There are still various problems to be fixed / added like pods do not work with it, so it is not even being offered to 1g customers. Looks like it will be many months yet before everything is fixed.