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Ijl77
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No welcome email

Hi 

I recently joined virgin media, all fineness order went through but since then have had no welcome email or account number? 

I do have an order reference which is

WS5924374

 

can you please advise

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Re: No welcome email

Hi Ijl77,

Thanks for your first post and welcome to the forums page.

Have you received the welcome email since your post?

Have you had your install done?

If you haven't, please let us know and we will be more than happy to help further.

Thanks

Lindsey_C

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Ijl77
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Re: No welcome email

Hi 

as of yet i haven't received anything? 

Many thanks

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Re: No welcome email

Hi Ijl77,

Thanks for confirming this for me. We would need some more information before we are able to look into this further for you.

I will send you a PM with the information we would need, if you can reply to that with the details requested, I will be more than happy to help.

Please be aware that we wouldn't be able to give you the account number, however, we can look into the other details on the account for you.

Thanks

Lindsey_C

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