No welcome email/unable to track order

[Isaac96]

Hi,

I placed an order on the 28th November and received an email containing the order summary, but have not had anything else since then (i.e. welcome email with account information or the contract).

Because I have no account information I am unable to track my order. When should I expect to receive this information?

Any assistance with this would be greatly appreciated. 

[VM-Jon]

Hi @Isaac96 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon