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No welcome email so no account number

emilouk
Joining in

on ‎12-10-2021 10:27

I set up the £39 a month student deal last month, I was never sent a welcome email and therefore I have not been given an account number and cannot create an account to view my bills. I have not been charged anything despite giving my card details on making the account, and I don't want to be hit with a big bill when this is out of my control! The wifi was installed over a month ago.

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3 REPLIES 3

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎14-10-2021 10:44

Hello @emilouk,

 

Welcome to the community page, thank you for posting.

 

I am sorry that you have no received a welcome email, have you check your spam folder?

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
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emilouk
Joining in
In response to Hayley_S

on ‎14-10-2021 12:49

Yes I’ve checked my spam, definitely no email

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John_GS
Forum Team
Forum Team

on ‎16-10-2021 13:35

Hi emilouk

 

Thanks for coming back to us. 

 

I'll send you a PM now to assist further with this.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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