No welcome email so don't know account name

[davidmac85]

I have signed up to broadband and have received install kit, but I have not received welcome email therefore I don't know account number so cannot register for VM online account 

[Kath_F]

Hi davidmac85, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've not yet received any information relating to the account so unable to create your My Virgin Media login. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,