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pboyd
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No welcome email received - please help!

I placed an order for broadband (M350) on the 13th January. Got the order confirmation with order number, but never got the welcome email with the contract or anything else. I booked the installation for 8th February.

I phoned and was told nothing can be done as I haven't got an account number to provide... but I never received the welcome email! And now I don't know if the installation is happening on the 8th February as I so desperately need.

Can someone please help?

Thanks 

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VM-Jon
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Re: No welcome https://www.fisherground.co.uk/selfcateringlodges/fieldendlodemail received - please help!

Hi, 

 

Thank you for your post, let me look into this for you. 

I will need a little more detail so I will send you a private message to get this from you.

 

Thank you

 

Jon, Install Manager

 


Here to help! I'm an install manager helping out whilst working from home. Find out more


pboyd
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Re: No welcome email received - please help!

Thanks Jon - I've sent you more info via private message!

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