No welcome email or update

[Amychristian]

Hi

not sure who to contact I signed up for a new broadband deal revived a text to say sign these documents and nothing no emails no welcome I can’t sign in as I don’t have my contract it area number and don’t know if it’s processed or anything I don’t want to restart the process and end up with 2 contracts please can anyone help 

[VM-Jon]

Hi @Amychristian 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon