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No welcome email or delivery details

meganrose997
Joining in

I purchased a broadband package for my new house with QuickStart. It is meant to be delivered today but I've received no tracking details from Virgin or Yodel. I also don't have a welcome email with any account details. I work from home so need the internet sorted asap.

1 REPLY 1

Christy_D
Forum Team (Retired)
Forum Team (Retired)

Good afternoon, 

Thanks for reaching out to us and apologies that you haven’t received any details yet regarding your order. 

I can check this for you, so I will need to take a few details via private message. Please keep an eye on your purple envelope for my private message.

Thanks,

Christy 


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