No welcome email, no record of order

[georgiana250]

I placed an order on July 1st (2022), and after receiving nothing I called up and there was no record of my order in the system. I signed up again on July 7th, with the expected QuickStart kit delivery date being today (11th). Still heard nothing - no welcome email from VM, nothing from Yodel, just nothing from anyone.

Please can someone help sort this before I go with another company.

[VM-Jon]

Hi @georgiana250 

thank you for reaching out to us here, welcome to the community.

please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[georgiana250]

Hi Jon,

I responded to your PM

[VM-Jon · Accepted solution]

Thank you @georgiana250 , we are just working on this and will reply by PM shortly 

thank you