No welcome email, contract, or account number

[kai00]

Hi,

I've recently received and setup the self-install broadband kit (works perfectly), but have not yet received a welcome letter/email or received a copy of my contract. Obviously this means I don't know my account number, so I haven't been able to set up my online account.

Could anyone get in contact and send me these?

[Daveg14]

Hi there

Firstly do you have a Virgin media E mail address if so you can log into my virgin media from the virgin media home page with your e mail password.

https://www.virginmedia.com/

Sign in with your My Virgin Media details

Hope this helps

David

[kai00]

Cheers for the tip David, but unfortunately I don't have a Virgin email address. Looks like I still need to get my account number from the welcome email so I can register and create an account.

[newapollo]

Hi kai00,

Have you checked your spam/junk mail box in case the emails are there?

[kai00]

Yep already checked my spam folder, not there 😞 

[Zak_M]

Good morning @kai00, 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your contract. 

I can take a look into this for you,  I will pop you over a PM. 

Kind regards,

Zak_M