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No wall socket

AlexaQA
Joining in

I recently applied and received the delivery for a virgin package of tv broadband.

i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into.

how can I go about changing our self install to having someone come and install it for us?

 
2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

John_GS
Forum Team
Forum Team

Hi @AlexaQA

Thanks for posting, welcome to both the community and indeed Virgin Media. Apologies for the no wall socket issue - I can see you've spoke to the team and booked in a tech visit (thank you Tudor).

Let us know how the visit goes or if you need further assistance.

Best wishes,

John_GS
Forum Team


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