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No wall socket

EMILY999
Tuning in

on ‎30-12-2021 16:31

Hello, I have no VM wall socket and none that the isolator cable will fit. Please can someone message to arrange set up? Thank you.

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16 REPLIES 16

EMILY999
Tuning in
In response to EMILY999

on ‎03-01-2022 12:14

This is the only box on the inside.

20220103_121158.jpg

 

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Adduxi
Very Insightful Person
Very Insightful Person
In response to EMILY999

on ‎03-01-2022 12:54

@EMILY999 wrote:

This is the only box on the inside.<snip>

 

That's a BT phone socket, so not for VM use.   Looks like you should ring up a request a manned install.  Otherwise wait here a day or two for a VM Mod to pick this up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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EMILY999
Tuning in
In response to Adduxi

on ‎03-01-2022 18:19

Please confirm phone number to ring as the website is sending me around in circles. Thank you.

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newapollo
Very Insightful Person
Very Insightful Person
In response to EMILY999

on ‎03-01-2022 18:26

Hi @EMILY999 

I suggest the pre-installation and delivery team on  0800 052 1734

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hayley_S
Forum Team (Retired)
Forum Team (Retired)
In response to EMILY999

on ‎06-01-2022 11:12

Hello @EMILY999,

Welcome back, thanks for posting.

I am sorry for the issues with your installation.

Did you speak with someone on this number above?

Many thanks,

Hayley
Forum Team



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EMILY999
Tuning in
In response to Hayley_S

on ‎08-01-2022 16:15

No - I cannot get through. Just music, not even a message to say what number in the queue I am. VM has all my contact details inclding address, email and phone number. Why is no one from the customer care team getting in touch to arrange an installation? Instead I cannot get through to a human - except on here - where I am being sent around in circles.

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Tom_W1
Forum Team
Forum Team
In response to EMILY999

on ‎10-01-2022 17:06

Hi @EMILY999, thanks for your posts and I'm really sorry that you had trouble getting in touch.

I've just checked your account, and I can see that you did manage to get through to us eventually and booked a manned install in and it looks like your services are working today!

Is everything working for you now? Please let me know if you need any further help.

Regards

Tom_W
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