on 08-01-2022 15:18
Hi,
I have just received my virgin media hub 3.0 box, but there is no wall socket for me to plug it into. Is the wall socket something that I could setup myself? Or could I please book an engineer or somebody to come round and have a look/set it up?
Thanks, Jake
09-01-2022 10:50 - edited 09-01-2022 10:51
@JakesCorner wrote:Hi,
I have just received my virgin media hub 3.0 box, but there is no wall socket for me to plug it into.<snip>
Not all properties have a socket, it may just be a cable. Check outside the property for a brown or grey box on the wall and trace the cable back to the inside. VM will not send a Quickstart kit unless they have had a previous installation.
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on 11-01-2022 11:03
Good afternoon JakesCorner,
Welcome to the forums and thank you for taking the time to post.
I can see that you have managed to contact the customer care team regarding this.
Do let us know how you get on.
Kind regards,
Zak_M