No wall socket

[Vicvon]

Hello everyone,

I hope someone can help. I have received the quickstart kit today. I am trying to get it setup but have no wall socket.

I'm in a flat and spoke to the landlord who said the flat is already wired up for virgin media.

We have no wall socket but have this cable. 

This wire looks like it needs the end attached to it? Is there anything I can do or will I have to wait for engineer?

Thank you!

[-tony-]

if that is indeed the VM cable you need a tech to fit the correct crimped connector and wall box - other than that you could check to see if there are any other cables or wall boxes

[Paulina_Z]

Hi @Vicvon,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're experiencing some issues setting up your Quickstart kit! I understand that this must be frustrating.

I have been able to locate your account, and I can see that you have been in touch with us about this issue already.

Please keep us updated on how your technician appointment goes and if you need any further assistance going forward. We're always here to help.

Thank you. 🙂