on 05-03-2022 12:27
Hello,
I ordered a new VM broadband connection and I got the self install kit. I started following the steps but found out I don’t have a VM wall socket to plug into. What should I do now? I need help from a technician. How do I contact one?
Thanks
Answered! Go to Answer
on 05-03-2022 13:54
0345 454 1111 orwait here for VM to get to the thread - that can take a few days
on 05-03-2022 13:43
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
if you still cannot find anything then you need to ring to book a tech
on 05-03-2022 13:49
Hi Tony,
I have checked everywhere but I don’t see any suitable box or socket in the building. Please help me get in touch with a technician.
Thanks
on 05-03-2022 13:54
0345 454 1111 orwait here for VM to get to the thread - that can take a few days
on 05-03-2022 14:59
Thanks so much, Tony!
I called that number before but didn’t know I was supposed to choose “Activate connection”. To anyone else who runs into this in the future, follow this selection route: Broadband -> confirm post code -> activate connection -> need help, and they’ll connect you to a customer service agent
on 07-03-2022 15:27
Hey @apurvagupta100,
Welcome to the community and thanks for taking the time to post your issue on the forums.
Glad to hear that you have now been able to get this sorted with the help of @-tony-
Please let us know if you have any further issues.
Regards,
Steven_L
on 05-10-2022 18:47
Hello,
I just got the home kit but I see no Wall socket with the Pin, The only wall socket labelled V is traced to a NTI wall socket.
Please help urgently.
on 07-10-2022 20:19
Many apologies for the issues faced with the installation Bukola,
However a very warm welcome to the community.
From checking our system I can see that an appointment is booked for this matter.
Has it been resolved for you?
Let us know,