on 22-05-2021 17:19
My new property doesn’t seem to have a Virgin media box with an antenna port, I only see to have an open reach master socket 5c equipped with Ethernet and phone port, how can I set my WiFi up?
Thank you in advance!
Answered! Go to Answer
on 22-05-2021 17:26
If you were supplied with a quick start kit the property must have had virgin at one point, if it's been removed you'll need to book an engineer
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on 22-05-2021 17:27
VM only provide quick start if the address has previously had a service. Some previous occupiers remove the wall box, just leaving a trailing wire & connector visible.
Also have a look outside for the incoming feed, which is usually a “shotgun barrel” type cable with coax & phone combined into a brown or grey wall box, from which cables go straight through the wall or exit to other entry points. If you cannot find any of this then a full two-stage install is required with a cabinet drop repull plus internals.
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on 22-05-2021 17:26
If you were supplied with a quick start kit the property must have had virgin at one point, if it's been removed you'll need to book an engineer
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-05-2021 17:27
VM only provide quick start if the address has previously had a service. Some previous occupiers remove the wall box, just leaving a trailing wire & connector visible.
Also have a look outside for the incoming feed, which is usually a “shotgun barrel” type cable with coax & phone combined into a brown or grey wall box, from which cables go straight through the wall or exit to other entry points. If you cannot find any of this then a full two-stage install is required with a cabinet drop repull plus internals.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-05-2021 17:48
Hello @Ifan17.
Thank you for posting on the community page.
I am sorry for the issues that you have had with your installation.
I was able to locate your account using your account details, I can see a complete work order on your account for an installation, is everything sorted for you now?
Please let me know.
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