on 07-07-2021 13:33
Hello,
I cant get hold of anyone over the phone or via the online chat.
I have recently ordered broadband kit- however no wall socket is installed into the flat.
Can someone please contact me to set up the installation.
on 07-07-2021 13:39
on 07-07-2021 19:30
and/or
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
on 09-07-2021 13:41
Good Afternoon @sarah46,
Thanks for your message on our Community Forums and a very warm welcome to you!
Sorry to see there has been struggles with the installation of the services. Can you confirm that this is now resolved?
I've been able to look into your account and see the Hub 3.0 is active and is naturally appearing in good health
Kindest regards,
David_Bn