No wall socket URGENT

[sarah46]

Hello, 

I cant get hold of anyone over the phone or via the online chat. 

I have recently ordered broadband kit- however no wall socket is installed into the flat. 

Can someone please contact me to set up the installation. 

[lotharmat]

You could call it in as a fault on 150
It'll ask you to reboot the hub (as you can't do this - don't)
You will then be cut off
Wait a couple of minutes
Call 150 again - report a broadband fault - The system will recognise that you called before and transfer you to a person!

[-tony-]

and/or

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[David_Bn]

Good Afternoon @sarah46,

Thanks for your message on our Community Forums and a very warm welcome to you!

Sorry to see there has been struggles with the installation of the services. Can you confirm that this is now resolved?

I've been able to look into your account and see the Hub 3.0 is active and is naturally appearing in good health

Kindest regards,

David_Bn