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No virgin media wall socket

mjames1987
Joining in

on ‎27-01-2022 15:27

Received the hub but no wall socket to connect. The one that I have cannot be connected to

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎27-01-2022 16:16

Post up some pictures of the wall box you do have, and the Hub cable connector.

have you traced the cabling from the external white/brown omnibox, to where it comes into the property. The internal socked or bare cable usually comes in right at that point - what is actually near that point on the internal wall where the external cable comes in - post a picture

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kath_F
Forum Team
Forum Team

on ‎02-02-2022 16:26

Hi mjames1987, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you don't have a VM wall socket so are unable to install your equipment. We can convert this to a manned install for you but will need to confirm some information with you first. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

Kath_F ✨
Forum Team

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