on 30-03-2022 22:10
Answered! Go to Answer
on 30-03-2022 22:47
Self-Serve QuickStart is usually offered where there's previously been VM service at the address - but VM won't have known where the co-ax sockets physically were, much less where you want them.
You will therefore need a manned engineer install. You can call into book that - 0800 0521734 is pre-installs, 0345 4541111 general CS. Or wait here - which might take a day or so - for a staff team response.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-03-2022 22:47
Self-Serve QuickStart is usually offered where there's previously been VM service at the address - but VM won't have known where the co-ax sockets physically were, much less where you want them.
You will therefore need a manned engineer install. You can call into book that - 0800 0521734 is pre-installs, 0345 4541111 general CS. Or wait here - which might take a day or so - for a staff team response.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 31-03-2022 07:55
Is this a co-ax socket? Thank you.
on 31-03-2022 08:51
@Purpleowl wrote:Is this a co-ax socket? Thank you.
It is the correct fitting. Try it and see.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-07-2022 17:51
Hi, I have a new account, [MOD EDIT: Personal info removed], I have tried to set the hub up, but the virgin coaxial wall socket is not connected to anything ..I have lived in this house for 7 years and never had Virgin before So I assume it must've been taken out by the previous owner. I need an engineer to connect it but have been unable to either speak to, or text to anybody (except a robot that doesn't understand). HELP
Edward Wright [MOD EDIT: Personal info removed]
on 03-07-2022 11:02
Hey there @ted_wright, thanks for the post and welcome to the Virgin Media forums.
I'm sorry to hear about the issues you're facing with the installation.
I will get this sorted out for you and send you an invite to a private message - watch out for the purple envelope.
Kind regards.