No virgin fibre wall socket

[emettely]

Previous people had BT instead. There are no virgin media sockets, like described in the instructions. Can someone help us get an engineer? 

Also can virgin media make it easier to get help on this issue without having to get on this forum. 

[clowns202]

Do you have a quick start delivery?

It may be VM thinks you still have internal fittings suitable for quickstart/self install.  This doesn't have to be a wall fitting often it's just a cable entering through a wall.  Is there a plastic (omni)box on the wall outside your property branded with Virgin Media or Cable?  If so does it have an entry point into your property?

If you have no cable entering the property you will definately need an engineer.  If there is something up with the externals you may need a new cable or cable repair outside which is a different set of works altogether and will only add to delays.

You will need to call 150 (early AM is best) as that will be the quickest route to a solution.  VIPs here might escalate to the mods here but it's not done in real time.

[emettely]

Yep it’s the quick setup. Looks like there’s no omnibox on the outside - the box says BT on it too. Thanks. 

[-tony- · Accepted solution]

if quick start has been allowed the VM have done an install in the past so search again

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[emettely]

 this is the box outside. Does this mean I’d need to attach the cable to the box with the connector and feed it to the inside of the house?

[-tony-]

if i read the letters on the box thats a BT box - if it is it is no use to you

there are 2 cables going through the wall one from that box and one below it in the photo = what is that second cable - where does that come from and where is it inside

[Ashleigh_C]

Hi there @emettely 

Thank you so much for your post and thank you to the community for all of their assistance on this.

Can I ask if you have been able to arrange a manned installation for this now or do you still require assistance? 

Thanks again.