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No virgin box

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Paulh73
Joining in

on ‎03-08-2022 16:12

How do I contact virgin to book an engineer I have received my router but no working box in the property to connect it to 

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jbrennand
Very Insightful Person
Very Insightful Person

‎03-08-2022 16:31 - edited ‎03-08-2022 16:34

Call the - Pre-installation and delivery team on.. 0800 052 1734 they should sort you out

In the meantime - do you have the external grey/brown omnibox fitted on your wall.  If so trace where the cable from it enters your property through a hole in the wall.  Is there nothing situated on the internal wall at that point?  Could be a wall box or just the loose cable that can just be connected.  If not.... it may have been removed and you will need a Tech install


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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jbrennand
Very Insightful Person
Very Insightful Person

‎03-08-2022 16:31 - edited ‎03-08-2022 16:34

Call the - Pre-installation and delivery team on.. 0800 052 1734 they should sort you out

In the meantime - do you have the external grey/brown omnibox fitted on your wall.  If so trace where the cable from it enters your property through a hole in the wall.  Is there nothing situated on the internal wall at that point?  Could be a wall box or just the loose cable that can just be connected.  If not.... it may have been removed and you will need a Tech install


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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Paulh73
Joining in
In response to jbrennand

on ‎04-08-2022 16:45

Thank you 👍 

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John_GS
Forum Team
Forum Team
In response to Paulh73

on ‎07-08-2022 14:48

Hi Paulh73

Thanks for posting and welcome to the community. 

I can see you've spoke to the team and we've booked in a manned conversion technician for you.

Let us know how the visit goes.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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