on 06-11-2021 13:58
Delivery for today but confimation text from yodel
on 06-11-2021 14:03
on 06-11-2021 14:06
I’ve checked open presets but nothing showing, new router due today and had text from virgin to state this
on 06-11-2021 14:07
Should have said open orders
on 06-11-2021 14:12
Hi,
So when you click on 'Find Out More' on the purple 'Track My Orders' box, do you get a message saying:
If you've placed an order within the last 24 hours, please wait one full day for this to show.
If you still can't see an order this time, contact us to find out more.
If so, you might need to click the link on your 'My Virgin Media' and contact them to find the status of your order, especially if it is due today.
🤞
on 08-11-2021 14:59
Hi shaun01793,
Thank you for your post and welcome to the community.
I'm very sorry to hear about issue with your delivery.
I have been able to locate your account.
Have you been able to track your order for any further updates?
^Martin
on 08-11-2021 16:31
Hello,
Ive still not managed to track my order and it’s not turned up yet. I have a test message from Virgin stating that it was going to be delivered on the 6th.
Thanks
on 10-11-2021 17:31
Hi shaun01793,
Sorry to hear you've still not received this.
I've popped you over a private message (purple envelope, top right hand corner) so I can get a few more details from you to take a look.
Alex_Rm