on 15-04-2021 14:14
I have recently upgraded my package to include broadband, but when I received the self install kit I have no splitter cable. How can I get one, and is it needed if I have TV and broadband?
Answered! Go to Answer
on 19-04-2021 11:27
Hi @jennig1,
I've been able to arrange a splitter to be delivered to you. I will send you a private message just to double check a few details - please look out for the purple envelope at the top of the screen.
Thanks,
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on 19-04-2021 11:04
Hi @jennig1,
Welcome to the forums and many thanks for your post.
I'm sorry to hear you do not have a splitter cable for your equipment - these are sent with dual packages containing both the TV set top box and broadband hub. I'm guessing the reason this has been missed off is due to only the hub being ordered.
I've been able to locate your account using the details used to register for forums and will request a splitter cable to be sent for you. I'll keep you updated 🙂
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 19-04-2021 11:14
on 19-04-2021 11:27
Hi @jennig1,
I've been able to arrange a splitter to be delivered to you. I will send you a private message just to double check a few details - please look out for the purple envelope at the top of the screen.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 02-10-2021 02:01
Please please can u help me as I am missing a splitter also. Really not haooy about this as I was hoping this self set up was smooth as possible. I don't want to waste an engineer's time if I can do it myself
on 04-10-2021 08:45
Hey @Mohamilton21,
Many thanks for reaching out, sorry you have not received the piece of equipment. I've been able to locate your account using your forums details and can see you've been in touch with customer care following your post.
Have you managed to arrange delivery of the splitter?
Thanks,
New around here? To find out more about the Community check out our Getting Started guide