No service engineer

[Vaccman]

Hi there

hi there, I’ve got a 2nd Engineer installation appointment tomorrow. With the 1st appointment in June, the engineer turned up and the external work hadn’t been carried out.

As can be seen in the screen shot from the virgin app, the service request still hasn’t been carried out.

Do I wait in again for an engineer to turn up only for him/her not able to do the work? 

I am lost as what to do. Do I go to another supplier as I’ve still got no broadband and using my mobile as a hot spot to do my work. 

many thanks,

Nick 

[Vaccman]

Well I never!! The external cable crew actually turned up today and did their job. Happy days.  Installation engineer coming tomorrow. Fingers crossed I should finally get my Broadband which originally was due to be installed back in June! 

[Steven_L]

Thanks for coming back to us @Vaccman.

I'm glad to hear that your install went ahead over the weekend, is everything up and running for you now?

Regards,

Steven_L

[Vaccman]

All sorted now. Thank you Steven.