No router, no account number

[natalierat]

I can't make a My Virgin Media account because I don't have an account number. My router is late and I need to be able to track the order etc.

Thanks 

[VM-Jon]

Hi @natalierat 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon