No record of engineer appointment

[LeeMeredith]

Hello,

I phoned Virginmedia a few days ago to book an engineer to move my mastersocket but I have no record of this happening, I received no email or texts, it's not in the mobile apps appointments either.

I'm worried they haven't actually booked my appointment.

Anyone able to help me please? 

Thank you,

Lee

[Ilyas_Y]

Hey there @LeeMeredith, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to see that you're not able to view the appointment.
I've had a look on the system and can see it has been booked.

The type of booking it has registered as is why you couldn't see it on the app, but I can confirm it is still there.

Kind regards.

[Jason_BT · Accepted solution]

Hi Lee,

Go on the virgin website and after you login it shows the bookings etc. The virgin app doesn’t show anything for some reason.

Jason

[LeeMeredith]

Thank you, I can see it on the website now, I deleted cookies for virginmedia and that seemed to fix it.