No proper VM wall box, and longer cable needed

[Toppoboy]

Recently moved into a house with VM previously installed, and have successfully been using the VM router. Unfortunately, it looks like when the VM was originally installed, a proper wall socket wasn't put in, so the coax cable just pokes out of the wall, which had blown the plaster. We've repaired the plaster and I'd now like to either cover the cable hole with a cover box myself, or see if Virgin can install one of theirs for us. I'm happy to pay the £25 call out fee. Is this something they can do?

We'd also like to move the Hub from where the coax cable comes through the wall, to the other side of the room, but the standard coax is too short, and various threads on here have talked about getting a VM engineer to come out and fit a suitable cable.

Where is best for me to enquire about these? I'm hoping someone will pick up this thread directly really.

Cheers!

[Toppoboy]

Forgot to add pictures...

[nodrogd]

You could try the Pre-install team on 0800 052 1734.

As long as you are within a month of your activation date, the callout for the alterations should be free as the socket is not where you want it.

[Toppoboy]

Ah unfortunately not, we moved in and activated back in October. Is there a different number I can call?

[nodrogd · Accepted solution]

150 from your VM phone or 0345 454 1111 & go down the faults route. Best time to call is 8am weekdays when the UK call centres go live.

Or wait here for a few days & staff should pick up the thread.

[carl_pearce]

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@Toppoboy wrote:

Forgot to add pictures...

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https://www.ebay.co.uk/itm/225159027261

Unfortunately the box and cable should be replaced by VM, so it might be best to leave both the wall box and cable to them.

[Kain_W]

Hi there Toppoboy,

Thanks for your post and welcome back to the community.

Just so we can get this sorted I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,