28-06-2021 21:28 - edited 28-06-2021 21:29
I have no power on my hub 3 it looks like the switch at the back has broken. Can you send a replacement hub out?
on 28-06-2021 22:17
This is not a fault reporting system. Your first port of call is to call customer services or if you wait a VM staff member will get to your post in a few days. You will then have to pass security questions and probably a technician’s visit arranged, this could take up to a week. It’s much faster to call customer services.
on 01-07-2021 08:41
Hi Aheagney,
Thanks for using the forums to get this issue with your Hub looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have already checked the services to see what is happening, I can see you spoke to one of our fault agents recently.
Did this agent manage to book an engineer or send another Hub out?
If not, I have a few steps for you to follow just to make sure the current Hub is set up correctly -
Just for future issues with the TV and for any other users that are looking at this thread for TV help, I have a few links below that might help with general issues -
Please let me know the situation so I can help further if you need it 🙂
Thanks,
Megan_L