Unfortunately status check on web site is not very reliable, only reports errors when 1000’s of users are affected. Best bet is to phone customer services when they are available, VM staff will take a number of days to get to your post.
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
I would love to take a look at this for you but I am having trouble locating your connection details.
Your last log in was from an IP address which doesn't relate to a Virgin Media account, and your sign-up email address is also non-Virgin Media. Consequently I am unable to identify your account. I will pop you a PM (Purple Envelope, top right hand corner) so we can investigate further.