I seem to be having all sorts of problems with my installation. I had an engineer on Saturday to replace my old kit for a new Hub 3 and V6 boxes. Since the engineer replaced the Hub I keep getting registration failure? I have no internet and no TV as the engineer was unable to update the firmware without the Hub working. Initially told it will take 1-2 hours to sort itself out so the engineer left with all my old kit. I have now been told that an engineer needs to look at it and this is not until Friday as it could be the connections in the house or the Hub is faulty! I have been moved around internally at VM from pillar to post for 3 days without any true answer as to the issue only that we are working on the issue, or there is a connection problem in your local area or the Hub is now broken!
Has anyone else had this issue and had it resolved without an engineer or do I have to sit here for a week almost without anything until hopefully the engineer can fix the issue?
Hello. I have the same issue. We recently (last week) had virgin installed and today was 1st day working with it / working from home. It has gone down twice with this issue - registration failure. The issue is not local since the issue is intermittent. Is there anywhere we can check for local outages... anything else to check?