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sakbark
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Message 11 of 81
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Re: No internet (registration failure)

I think it also may be the Superhub 3 - hear that has all sorts of problems. How can I get the engineer to replace with a Superhub 2ac?
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oldgit
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Message 12 of 81
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Re: No internet (registration failure)

My service has also been suffering from intermittent drop outs.

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ItsCliPzZ
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Message 13 of 81
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Re: No internet (registration failure)

Internet(Registration failure) here too.  12 hours +

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Forum Team
Forum Team
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Message 14 of 81
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Re: No internet (registration failure)

Hello all,

 

Very sorry to learn you were experiencing connection problems, if there's any ongoing issues here just let me know and I'll investigate this for you.

 

Kind regards

Rose
Forum Team


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garyrboyce
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Message 15 of 81
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Re: No internet (registration failure)

Same problem here. Is it fixable by a restart via virgin media support line?
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garyrboyce
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Message 16 of 81
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Re: No internet (registration failure)

Cancel this one. Embarrassingly, I admit that I didn't check all connections and found the one on the inside wall was barely connected. Doh!
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Dave_cq
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Message 17 of 81
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Re: No internet (registration failure)


garyrboyce wrote:
Cancel this one. Embarrassingly, I admit that I didn't check all connections and found the one on the inside wall was barely connected. Doh!

I don't think the forum has a badge to award for that.   PuppyGiggle.gif

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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PatientCustomer
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Message 18 of 81
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Re: No internet (registration failure)

I'm having the exact same problem as Robin. There are no area faults and I've tried everything possible to fix it but the base LED won't stop flashing green. Please provide assistance.
Thanks.
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Forum Team (Retired) Adam_L
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Message 19 of 81
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Re: No internet (registration failure)

Hi PatientCustomer, 

Thanks for letting us know that you're having the same issues, I apologise for any inconvenience caused.

I have tested the connection from here and I can see that all of your upstream power levels are too high and there's a lot of T3 time outs inside the Hubs logs. 

An engineer will need to attend in order to resolve this for you, I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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urpert
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Message 20 of 81
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Re: No internet (registration failure)

Same issue here, has been that way for ~8 hours and no reported issues in my area (BR3).
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