Hi I have only been a customer for 8 weeks and I have had no broadband for 24 hrs. I have spoken to customer services and they can't get an engineer to us until Thursday so I'm wondering if anyone on here can help shed some light on the problem.
We have access to tv but not to any broadband or associated services
We have a hub 3.0 and after resetting it (by unplugging everything and by using the reset button and by soft reset via admin tools) the router starts up and then gets stuck in a cycle of the bottom base led flashing green and the then Internet arrows flashing green.
It states on the modem status overview that the Internet has a registration failure.
When looking at the network log under event description it is stating error number 82000700 and that 'Unicast ranging received abort response'
When I spoke to customer services they said that it looked like our equipment wasn't switched on (it was / is)
All cables are connected and there are no known problems in our area and the wifi is working fine.
Any suggestions of things to try would be most welcome as I really could do with getting the Internet back before Thursday
Sorry to read that you're currently experiencing loss of broadband service.
Upon checking your stats, the Hub is showing as offline and not polling any data. I appreciate that the Hub may be turned on at the moment. There are no faults reported either. This issue could be caused by the Hub itself as it is not locking onto the network or an issue at the exchange. You can try to make sure that the coax cable is screwed in tightly just to see if that helps. Otherwise the engineer will take a closer look at the connection on Thursday. I know this is not ideal being without internet access and it is frustrating.
Unfortunately I am having this issue also. Green arrow lights flash green then flash red. Have hard reset router but goes back into same pattern. Called Virgin and they booked engineer for Weds evening. No internet for four days and I work from home! Very frustrating...