Hi
I have only been a customer for 8 weeks and I have had no broadband for 24 hrs.
I have spoken to customer services and they can't get an engineer to us until Thursday so I'm wondering if anyone on here can help shed some light on the problem.
We have access to tv but not to any broadband or associated services
We have a hub 3.0 and after resetting it (by unplugging everything and by using the reset button and by soft reset via admin tools) the router starts up and then gets stuck in a cycle of the bottom base led flashing green and the then Internet arrows flashing green.
It states on the modem status overview that the Internet has a registration failure.
When looking at the network log under event description it is stating error number 82000700 and that 'Unicast ranging received abort response'
When I spoke to customer services they said that it looked like our equipment wasn't switched on (it was / is)
All cables are connected and there are no known problems in our area and the wifi is working fine.
Any suggestions of things to try would be most welcome as I really could do with getting the Internet back before Thursday
Thanks