Hi Iv connected my box that got delivered a few days ago but it’s still not connecting to the internet, can I please have an engineer come out?
All new installs / replacement electronic equipment needs to be activated.
You can try the Activation number - 0800 953 9500
Best time to phone is 08:00
You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
I have activated it! Iv also called up again and the operator has confirmed it’s all activated but still a flashing green light on the box!
Try a reboot using this method ...
Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.
Give it a good 5 minutes put the plug back in and switch the Hub back on.
Allow the Hub a few minutes to fully restart then try your connection again.
I have tried this! Still no change
You can either phone in (08:00 is the best time) or wait on here for a few days until one of the VM Forum Staff comes along.
Thanks for your post and sorry to hear the activations didn't go to plan
I can see from here that your Hub has been on and connected for the last 4 days now
How are things looking?
Let me know if you need anything else