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Jonjaninja
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No internet after powercut and unable to factory reset

I had a powercut this evening, and have had no internet since. No problems in my area.

I'm unable to connect to the router (hub 4) also not able to perform a factory reset, and the usual manual reset steps have done nothing. Using the button on the back yields no results and the light stays a solid white.

I work from home and my work is reliant on a having a fast stable internet connection, I can tether off of my phone but cant get an engineer until monday, so would be using a huge amount of mobile data

Are they any other steps I can perform to kick the router back into gear?

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Matthew_ML
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Re: No internet after powercut and unable to factory reset

Hey Jonjaninja, thank you for reaching out and I am sorry you are having some connection issues.

I would like to look into this for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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