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MichaelaHarceg
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No internet, Green arrows flashing

Hi

I was wondering if anyone can help. 

My internet has’t been working since yesterday and everything seems absolutely fine except the green arrows flashing. I tryed to turn it on and off few times but that didn’t helped. Does anyone know what the problem is ? 

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MichaelaHarceg
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Re: No internet, Green arrows flashing

Downstreams : DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 203000000 N/A N/A N/A N/A N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Unlocked Unlocked Unlocked Unlocked Unlocked Unlocked Unlocked
Channel ID 9 N/A N/A N/A N/A N/A N/A N/A
Modulation 256QAM Unknown Unknown Unknown Unknown Unknown Unknown Unknown
Symbol Rate (Msym/sec) 6.952000 N/A N/A N/A N/A N/A N/A N/A
Interleave Depth I=12
J=17 N/A N/A N/A N/A N/A N/A N/A
Power Level (dBmV) -6.25 N/A N/A N/A N/A N/A N/A N/A
RxMER (dB) 36.84 N/A N/A N/A N/A N/A N/A N/A
Pre RS Errors 1865 N/A N/A N/A N/A N/A N/A N/A
Post RS Errors 1710 N/A N/A N/A

Upstreams Channel Type N/A N/A N/A N/A
Channel ID N/A N/A N/A N/A
Frequency (Hz) N/A N/A N/A N/A
Ranging Status Other N/A N/A N/A
Modulation N/A N/A N/A N/A
Symbol Rate (Sym/sec) N/A N/A N/A N/A
Mini-Slot Size N/A N/A N/A N/A
Power Level (dBmV) N/A N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 8 0 0 0
T4 Timeouts 0 0 0 0

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Tudor
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Re: No internet, Green arrows flashing

Never seen anything like all those N/As. Best to phone customer services and get them to test your connection and see if a technician is required. 


There are 10 types of people: those who understand binary and those who don't
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Forum Team
Forum Team
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Helpful Answer

Re: No internet, Green arrows flashing

Hi MichaelaHarceg,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

How has it been since posting? Have you been in touch with the team? Let me know if you're still experiencing issues and I'll check it out.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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MichaelaHarceg
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Re: No internet, Green arrows flashing

Hi

yes it is fix. I rang the helpline and they sent the technician over.

Thank you 

Michaela 

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