Ordered a 50mb package 11/09/21, received confirmation of delivery date by email for 15/09/21. Rang 13/09/21 to cancel as had found a better deal elsewhere and was offered a much cheaper package at 100mb, which I accepted. Received email confirmation of the new package but no communication to confirm this was replacing the more expensive package, no communication to say my direct debit had been amended.
15/09/21 I received delivery of an ethernet cable and a splitter cable- no hub.
I immediately phoned CS who ‘escalated’ the issue and promised:
An email and text confirming delivery of the quick start package
delivery of the package by 17:30 on 16/09/21.
I’ve not received the quick start package or any communications from virgin or yodel.
My connection date was 15/09/21 so I’m now without internet for 2 days but still paying, possibly for 2 packages as far as I know.
Any ideas on the best route to get this sorted ASAP?
I’m not so bothered about the delayed connection/start up but more the lack of communication from Virgin.
