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No delivery update or communication from Virgin

Joining in

I made an order for some quickstart self install Virgin Media Broadband 6 days ago as a new customer, I have had 0 mail, emails or correspondence regarding this and my chosen delivery day was today. I tried contacting Virgin via phone but it kept asking for my account number which I do not have yet as apparently that takes 7 days.

Any suggestions or help on how to get an update or am I just stuck waiting for internet? Only moved in today fortunately but still a little frustrating as I don't know whether to wait for it or not.


Very Insightful Person
Very Insightful Person

Hi @RyanCrumbz 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Thanks for reaching out to us @RyanCrumbz, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing with the lack of notification in regards to the ordering of our services.

Since your post, can you please confirm if notification has since been received?