having only just joined virgin I am astounded that not only do I already have a problem as in no internet meaning no tv or home phone . Add to this customer service telling me that an engineer can come in five days and I either accept that or basically sit in solitary for ever in a day. Is this really customer service, neither of the two agents I spoke to were overly bothered that a customer had no internet/tv or phone and the second agent responded to me after I said that’s not acceptable that “do I want an engineer or not, what do you want me to do”. Excellent, so I guess I need to dismantle the service and go back with a company that actually wants my business and actually has customer service, shocking really. I have reset several times to no avail so I guess no point keeping the equipment , brilliant Virgin, 1st class.