on 17-05-2022 22:23
Was due delivery of installation kit today but nothing has arrived. I have had no contact since order confirmation email, is this common?
Answered! Go to Answer
on 20-05-2022 12:13
Hi Blakeseven,
You haven't reached out in a few days, so I'm just chasing things up. Have you received the Installation Kit since your post?
Thanks,
on 18-05-2022 07:16
Good morning,
Thanks for your post. Please accept our apologies that you haven’t received your kit or any correspondence yet.
I will pop you a private message to take some details and we can investigate this for you.
Thanks,
Christy
18-05-2022 07:17 - edited 18-05-2022 07:18
.
on 20-05-2022 12:13
Hi Blakeseven,
You haven't reached out in a few days, so I'm just chasing things up. Have you received the Installation Kit since your post?
Thanks,
on 27-05-2022 16:40
No I did not and customer service were of no help whatsoever. No record of my order, turns out order number is useless. Had to re-order on a worse deal than I had originally signed up for due to constantly changing offers. I wouldn't have bothered but other network is very poor in my area and I need to be online for work
on 29-05-2022 16:59
Thanks for getting back to us Blakeseven,
Sorry to hear your new deal is worse than your original in regards to cost. I would love to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R