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Mat1980
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No connection at all

New install on Tuesday at a property I'm moving into. Since then we've had no connection at all. Been through the usual rebooting/resetting instructions with customer services and on my own.

Network diagnostics on the hub says there is a problem with the broadband connection. Of course this isn't shown on the service status webpage 😐

Customer services requested a call from the 2nd line engineers but no one bothered to get in touch. There doesn't seem to be any way of getting Virgin to take it seriously. All I want is the service I paid for!! Not sure what to do now.

Area code is 15

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jpeg1
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Re: No connection at all

Did the engineer do a complete installation with a Hub?  Was it working when he left? 

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Mat1980
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Re: No connection at all

I believe so but he didn't show me it working before he left so hard to say..
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