New install on Tuesday at a property I'm moving into. Since then we've had no connection at all. Been through the usual rebooting/resetting instructions with customer services and on my own.
Network diagnostics on the hub says there is a problem with the broadband connection. Of course this isn't shown on the service status webpage 😐
Customer services requested a call from the 2nd line engineers but no one bothered to get in touch. There doesn't seem to be any way of getting Virgin to take it seriously. All I want is the service I paid for!! Not sure what to do now.