on 08-08-2022 14:50
on 08-08-2022 15:16
Other than keeping your fingers crossed then alas no, it's just a wait and see what happens job.
The good news is that you are entitled to compensation of £5.25 per day for every day that you are without connectivity past the agreed date until they either install it or you or they give it up. Oh, and plus £25 or so for each appointment which they fail to turn up too.
on 08-08-2022 15:16
Other than keeping your fingers crossed then alas no, it's just a wait and see what happens job.
The good news is that you are entitled to compensation of £5.25 per day for every day that you are without connectivity past the agreed date until they either install it or you or they give it up. Oh, and plus £25 or so for each appointment which they fail to turn up too.
on 10-08-2022 15:38
Hi cshear2
Thanks for posting and welcome to the community.
I am sorry to hear that you have not heard anything. From checking the system I can see you've spoke to the team and got this sorted. Please be mindful as well there are certain scenarios as to why auto compensation would not apply.
Let us know how the install goes.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 10-08-2022 15:45
Hi
Ive got a date but still no account number etc to log in to account.
can you help.
thanks
on 12-08-2022 20:09
Hello cshear2.
Can I please ask if you have checked your Junk and Spam folders as the contract will have been sent by now?
Gareth_L